Kratos Player Support

Generic IPTV media player for iOS

About Kratos Player

Kratos Player is a generic media player for iPhone and iPad. It plays video streams from Xtream Codes IPTV providers that you supply yourself. Kratos Player does not provide any content. You must obtain a legal subscription from your preferred IPTV provider.

Contact Support

For questions, bug reports, or feature requests:

osmaredriel@gmail.com

We typically respond within 1-2 business days.

Frequently Asked Questions

How do I set up Kratos Player?

On first launch, the app asks for your Xtream Codes credentials (server URL, username, password). These are provided by your IPTV subscription. Enter them and tap Connect.

Where do I get IPTV credentials?

Kratos Player does not sell or provide content. You must obtain Xtream Codes credentials from a legitimate IPTV service provider of your choosing. The app does not include preset servers.

A movie does not play. What should I do?

Some movies are encoded in formats that the iOS native player cannot decode (e.g., MKV with HEVC). Kratos Player uses a fallback decoder that supports most formats, but very rare codecs may still fail. Try a different stream or contact your IPTV provider.

Can I sync my watch progress between devices?

Yes. If you sign in to iCloud on your iPhone and iPad with the same Apple ID, Kratos Player syncs your Continue Watching list across devices automatically.

How do I add or switch between accounts?

Go to Settings (gear icon on Home) → Manage Accounts. From there you can add new accounts, edit existing ones, or switch between them. Switching accounts will reload the catalog from the new provider.

How do I clear my watch history?

Go to Settings → Clear Continue Watching. This removes resume positions and recently watched entries. Your favorites and catalog are preserved.

How do I report an issue?

Email osmaredriel@gmail.com with a description of the issue, your device model, and your iOS version. Screenshots help us diagnose faster.

System Requirements